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info@mastercraftpainting.biz

1. Are you licensed and bonded?

Yes, we are licensed, bonded and insured as required by Washington state laws. We have a General Contractors License, which gives us the ability to provide repair and remodeling services, in addition to painting.

2. How long has your company been in business?

We have been in business since 2003. However, the owner has over 25 years of experience in the painting industry.

3. What types of paint do you use?

We have accounts with all the major paint dealers. Every paint company has a line of paint products, from the contractor grade to the highest quality retail grade. We select the higher grade paint products, such as, Benjamin Moore's Aura line, Sherwin Williams' Emerald, and Miller Paint's Evolution.

4. Do you subcontract work?

Yes, some projects are subcontracted, however, we make sure that the other contractor provides the highest quality work as well. To maintain quality, we visit the job site daily to keep track of progress and quality.

5. Are you a member of any industry organizations?

No, we do not belong to any industry organizations.

6. Are you member of non-industry organizations?

We are listed in Angie’s List and have great reviews. We find Angies List to be a great tool for customers to do their research in finding a contractor for their projects.

7. Are you a member of the Better Business Bureau (BBB)?

We are not member of the BBB. The BBB is a non-profit organization, it is not a government organization. There is a fee to be listed on their database. We feel that we have a great reputation, a lot of our work is from referrals, we have great reviews in Angie’s List, and we always carry our business in an honest and professional manner, therefore, we do not find a need to be listed in the BBB database. However, we are listed on their database, informally, with an A+ rating.

8. How long will it take to paint my house?

Depending on the size, the ease of access all around, preparation requirements, it could take from 4 days to 10 days. Once we start your project we do not stop until completed, except for weekends or weather related stops. The only other gap on the work of exterior projects is after pressure washing. We usually wait a week after pressure washing to start the preparation. On interior projects we stop only weekends. We understand, having total strangers working around your house can be stressful, so we try to finish as soon as possible so your home life settles back to normal.

9. How do you dispose of all the trash generated on painting my house?

A lot of trash is generated in painting a house, masking papers, plastic, masking tape, empty caulk tubes, empty paint cans, etc. We collect all trash generated on daily basis and remove from site on bags for disposal. There are no additional charges, it is part of our work.

10. Where do you clean your equipment?

We try not to clean our equipment on site, but in occasions we have to. If we are working on an interior project, with your permission, we might clean our brushes on your laundry tub. Washing brushes does not create plumbing problems, however, pouring paint down the drain will create serious plumbing problems. Also, we might clean our airless equipment, however, we collect all the water for disposal off site.

11. What are the payment arrangements?

We require a small down payment at the time of starting a project to order materials. Later another payment after preparation is completed, and final payment with taxes due upon completion.

12. Do you accept credit cards?

No, we do not accept credit cards, however, if enough customers start requesting it, we might.

© MasterCraft Painting, 2016.

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